비즈니스 커뮤니케이션1 필기 (5)

[ 지난 과제 피드백 ]

 

Q11. What is the best way for a company to improve its sales? Choose ONE of the options provided below, and give reasons or examples to support your opinion.

• By introducing a new product
• By improving its customer service
• By launching an advertising campaign

I think the best way for a company to improve its sales is improving its customer service. First of all, I saw the news that the company 'Samsung' shows improving its sales by improving its customer service. Second, the customer service is very important factor in the marketing. Because, the customer service evaluations are conducted every year. For this reason, I think improving its customer service is the best way for a company to improve its sales. 

 

[ 답지 ]

I think improving its customer service is the best way for a company to improve its sales, because if a company has good customer service, customers will keep buying products from them. 

For example, about two years ago, I bought a smart phone. But, I accidently dropped it in the water just two days after I bought it. Fortunately, the store I bought it from had great customer service. A representative fixed the phone free, which really impressed me. So, when I recently bought a new smart phone, I bought a phone from the same store.

For this reason, I think improving its customer service is the best way for a company to improve its sales. 

※ representative : 직원, 대표(자), impress : 깊은 인상[감명]을 주다

 

▶ accidently = luckly 

 

[ 과제 ]

Q3. 그림을 보고, 상황을 설명하시오.

※ (종이) ~ 를 줍다 : pick up

 

This picture was taken in an office. There are two people in this picture. On the right side of the picture, a woman who is wearing black T-shirt is picking up some paper from the floor. On the left side of the picture, another woman is sitting in a chair. She is helping the woman picking up the paper. It seems like the woman on the left dropped the paper.

 

[ 답지 ]

This picture looks like it was taken in an office. There are two people in this picture. On the right side of the picture, a woman who is wearing black T-shirt is picking up some paper from the floor. On the left side of the picture, another woman is sitting in a chair. She is looking at the woman picking up the paper. Next to her, I can see a red chair. And there is a black laptop in front of her. It seems like the woman on the left dropped the paper.

 

[ Tip ]

• 등받이가 있는 의자에 앉아 있을 때는 전치사 in을 사용한다.
• 처음 설명하는 여성에게는 대명사 She를 바로 쓰지 않는다.
• paper은 -s가 붙으면 의미가 달라진다. (셀 수 없는 명사이다.)

 

Q4. 그림을 보고, 상황을 설명하시오.

I think this is a picture of a ticket counter. There are many people in this picture. In the middle of the picture, some people are standing at the ticket counter. Next to them, two men are waiting for their turn. They are wearing T-shirts.

At the bottom of the picture, I can see a blue boat. In the background of the picture, there are some parked cars. It seems like the weather is good for outdoor activities.

 

[ Tip ]

• 무언가를 이용하기 위해 가까이 서 있을 경우 전치사 at을 사용한다. 
• 기다리다 = wait +for

 

Q5. About how much time per day do you spend using the Internet at home, and is that more or less than you used the Internet in the past? 

A. I spend about 3 hours a day using the Internet at home, and that is more than I used the Internet in the past. 

 

Q6. When was the last time you had to find a new Internet service provider, and were there many companies to choose from?

A. The last time I had to find a new Internet service provider was about two years ago, and there were many choises to choose from.

 

Q7. Are you satisfied with your current Internet service provider? Why or Why not?

A. I am satisfied with my current Internet service provider. First of all, using Internet speed is very fast than past. I can download music or video within a minute. Second, the price is quite low than past. Therefore, I am satisfied with my current Internet service provider.

 

Q8 - Q10 [생략, test3 Q8 - Q10 다음 페이지에서 ...]

※ 반드시 기억해야할 것 

• located + on : 위치해있다, 번지수 앞에는 on이나 at을 사용한다. 
• children 앞에는 전치사 for을 사용해야 한다.